Student Resource Guide
Getting Tech Ready
Confirm you have reliable access to the internet with your devices.
- If you can’t access a computer or don’t have reliable internet access, submit a ticket through the COM ServiceDesk.
- Reduced Cost or Free Internet Access
If you need reduced-cost or free internet access, there are multiple organizations that are providing support. We encourage you to research each option to find the best fit for you.
- Xfinity WiFi Public Hotspots
All Xfinity WiFi Public Hotspots are now open to everyone on the Xfinitywifi SSID. Public hotspots can be found in small/medium businesses and outdoors in commercial areas. For more information on available public hotspots visit the Xfinity WiFi website.
Confirm you can log in to the MyCOM Portal.
- If you do not know your username or password, click the Forgotten Username and Reset Password link.
- If you are new to MyCOM, you need to sign up by clicking the First Time User link before you can log in.
- For more information about MyCOM, visit MyCOM FAQ.
Access Canvas through the MyCOM Portal.
- Log in to MyCOM
- On the left navigation, under the heading Quick Links - Applications, click on the Canvas link.
Download the Canvas and Zoom apps on your mobile devices to access course materials on the go and receive critical announcements from your instructors.
- CCC Online Learning Module — Getting Tech Ready
- Comprehensive Orientation to Online Learning and 20 additional video modules that support remote learning. Sign up for a free account: www.go2ie.com/onlinelearningstudent
Student ConferZoom/Zoom Support
Zoom phone numbers are not toll-free when calling from a landline. If calling from a cell phone or you use your computer audio you will not incur additional charges. However, data charges may apply depending on your data plan.
- Learn how to join a Zoom meeting
- Basic Zoom meeting control
- Screen sharing in Zoom
- Tech support: submit a ticket through the COM ServiceDesk
Student Canvas Support
- Visit the Canvas Support Guides
- Visit the COM Canvas Quick Start and FAQ
- Chat with Canvas Support 24/7
- Call Student Canvas Support 24/7: 1 (844) 592-2200